Effective Date: 02/02/2025
Last Updated: 01/02/2026
This Privacy & Data Protection Policy explains how Farnsla (“Farnsla,” “we,” “our,” or “us”) collects, uses, shares, stores, and protects information when you use our website, applications, and services (collectively, the “Services”).
This Policy covers personal data relating to:
By using our Services, you agree to this Policy.
If you have questions or requests about privacy, contact: hello@farnsla.com
When a Merchant uses Farnsla, the Merchant generally controls how Merchant Customer data is used for the Merchant’s store. In those cases, Farnsla processes Merchant Customer data to provide the Services to the Merchant and uses it only for the purposes described in this Policy and to operate the Services.
If you are a Merchant Customer and want to exercise rights about your data, you should typically contact the Merchant first (see Section 13).
We collect and process information to provide, secure, and improve the Services. The specific data depends on how the Services are used and which features are enabled.
Depending on the Merchant’s configuration and enabled features, we may process limited data such as:
We may use cookies or similar technologies on our website and, if applicable based on enabled features, in connection with merchant storefront experiences to operate the Services, maintain security, remember preferences, and understand usage.
We aim to:
We use Personal Data for the following purposes:
We do not sell Personal Data.
We may share Personal Data only in the following situations:
We may share Personal Data with trusted vendors that help us operate the Services (for example: hosting, storage, email delivery, analytics/monitoring, customer support tooling, and payment processing if applicable). These vendors are permitted to use Personal Data only to provide services to us and must protect it.
We may disclose information if required by law or if we believe disclosure is necessary to comply with legal obligations, respond to lawful requests, or protect the rights, safety, and security of users, Merchants, or the public.
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, Personal Data may be transferred as part of that transaction, subject to appropriate protections.
Where consent is required by applicable law or platform requirements, we aim to respect and apply relevant consent choices for the processing activities that rely on consent (such as certain analytics or advertising-related processing).
You can typically manage cookies through:
We do not sell Personal Data.
Some privacy laws define “sale” or “sharing” broadly (including certain disclosures for targeted advertising). If you want to submit an opt-out request that may apply under those laws, contact us at hello@farnsla.com with the subject line: Do Not Sell/Share Request. We will process the request as required and will respond with next steps if we need additional information to complete it.
We do not use Personal Data for automated decision-making that produces legal or similarly significant effects on individuals as part of our Services.
We retain Personal Data only for as long as necessary to:
When Personal Data is no longer needed for these purposes, we delete it or de-identify it, subject to legal and operational constraints.
If a Merchant uninstalls the app or deletes their account, we start a deletion process for data related to that Merchant and the use of the Services. We aim to delete all related Personal Data within 30 to 60 days from the uninstall/account deletion date, unless:
If we retain data for these exceptions, we limit it to what is necessary and restrict access.
| Data category | Examples | Purpose | Typical retention |
|---|---|---|---|
| Merchant account data | name, email, settings | account management, service delivery | while account is active; deleted within 30–60 days after account deletion/closure (unless legally required) |
| Store/integration data | shop domain, configuration | run integration/features | while installed; deleted within 30–60 days after uninstall |
| Merchant Customer/order data (if enabled) | customer/order IDs, order totals | provide enabled feature(s) | processed only as needed; deleted within 30–60 days after uninstall/account deletion (unless required longer by law) |
| Usage/log data | IP, device, events, errors | security, diagnostics, service improvement | retained for 30–60 days, then deleted or de-identified (unless required longer for security/legal reasons) |
| Support data | messages, attachments | support and troubleshooting | retained for 30–60 days after ticket close, then deleted (unless legally required) |
We use reasonable technical and organizational measures designed to protect Personal Data from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:
No system is completely secure, and we cannot guarantee absolute security, but we work to continuously improve our safeguards.
You may request to:
Where the Merchant controls your data (common for ecommerce transactions), the Merchant is typically the best point of contact for access, correction, and deletion requests. If you contact us directly, we may refer your request to the Merchant or assist where we are permitted or required.
To submit a privacy request, email hello@farnsla.com with the subject line: Privacy Request. We may ask for verification to protect against unauthorized requests.
We may process and store information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
Our Services are not intended for children under 13, and we do not knowingly collect Personal Data from children under 13. If we learn we have collected such data, we will take steps to delete it.
We may update this Policy from time to time. We will post the updated version on our website and update the “Last Updated” date. If changes are material, we may provide additional notice where appropriate.
If you are a Merchant, additional terms may apply to your use of the Services, including data protection terms that govern how we process data on your behalf. If you need a copy of our merchant data protection terms, contact us at hello@farnsla.com.
