Last Updated: May 10, 2026
Farnsla provides AI chatbot tools for ecommerce stores. The service can help answer customer questions, recommend products, collect customer emails for follow-up, keep conversation history, show analytics, and, where enabled, assist with order-related questions.
You are responsible for your store information, policies, FAQs, product data, customer notices, and how you use Farnsla with your customers. AI responses may be inaccurate or incomplete, so you should review your setup and monitor conversations where appropriate. These Terms explain your rights, responsibilities, payment obligations, and the limits of our liability.
By creating an account, installing, accessing, or using Farnsla's website, applications, integrations, chatbot, dashboard, or related services (the "Services"), you agree to these Terms of Use. If you use the Services for a company or other organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, you must not use the Services.
Your use of Farnsla is also subject to our Privacy Policy, which explains how we collect, use, store, share, and delete information.
Farnsla provides AI-powered customer support tools for ecommerce businesses, including chatbot setup, FAQ and policy responses, product-related answers, product recommendations, email capture for follow-up, conversation history, analytics, and platform integrations.
Some features depend on the platform you use, such as Shopify, WooCommerce, Wix, or standalone website installation. Features may also depend on your plan, configuration, enabled integrations, available platform permissions, and third-party platform rules.
You must be at least 18 years old and legally able to enter into these Terms. If you install or use Farnsla for a store, you are responsible for ensuring that you have the right to connect that store, grant the requested permissions, and configure the Services for that business.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must keep account, store, billing, and contact information accurate and current. You agree to notify us promptly at hello@farnsla.com if you suspect unauthorized access or misuse.
You are responsible for your store, your customer relationships, and your legal obligations. This includes ensuring that your privacy policy, cookie notices, customer notices, and consent flows accurately describe your use of Farnsla where required by law or platform rules.
You are responsible for the accuracy of the store content, FAQs, policies, product information, instructions, and other materials you provide or make available to Farnsla. You must not use Farnsla to mislead customers, send spam, collect information unlawfully, or process sensitive personal information unless you have the right to do so.
Farnsla uses artificial intelligence to generate or assist with responses. AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for a particular customer situation.
You are responsible for configuring your chatbot, providing accurate policies and store information, reviewing conversations where appropriate, and deciding whether AI responses are suitable for your business. Farnsla does not guarantee that every AI response will be correct or that it will resolve every customer request.
You must not use Farnsla as the sole source of professional medical, legal, financial, safety-critical, or regulated advice.
You agree not to:
Farnsla may integrate with third-party platforms and services such as Shopify, WooCommerce, Wix, payment processors, hosting providers, analytics tools, email providers, and AI service providers. Your use of those platforms and services may be governed by their own terms and policies.
We are not responsible for third-party platform outages, API changes, permission changes, billing systems, app review decisions, or other third-party decisions that affect Farnsla's availability or functionality.
Our Privacy Policy explains what information we collect, how we use it, how long we retain it, how deletion works, and how privacy requests can be submitted.
If you are a merchant using Farnsla to process customer data, additional data processing terms may apply. Where required, Farnsla processes merchant customer data on behalf of the merchant to provide the enabled features of the Services.
Some Farnsla features are free, and others require a paid subscription or usage-based credits. Current plan details, message limits, top-up credit rules, and pricing are shown on the pricing page, platform listing, checkout page, or inside the app.
Unless stated otherwise, only customer or user messages count toward monthly message quotas; AI-generated replies do not count. Monthly plan credits reset each billing cycle. Additional top-up credits may be subject to separate rules shown at purchase.
If you use Farnsla through a platform such as Shopify, WooCommerce, or Wix, charges may be billed through that platform and may be subject to that platform's billing terms. We may suspend, limit, or downgrade paid features if payment fails, required billing authorization is removed, or your subscription is canceled.
Plan changes may take effect immediately or at the next billing cycle depending on the platform, plan, and billing flow. For ecommerce marketplace billing, upgrades are generally intended to take effect promptly, while downgrades may be scheduled for the next billing cycle where supported.
Uninstalling and reinstalling Farnsla does not by itself create a new entitlement or refund obligation. Your plan access is tied to the applicable subscription, billing authorization, or account record rather than only the installation state.
Fees are non-refundable except where required by law, required by the billing platform, or expressly stated at purchase. You remain responsible for outstanding charges incurred before cancellation, termination, or uninstall.
Farnsla and its licensors own the Services, software, visual interfaces, branding, designs, and related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes, subject to these Terms.
You retain ownership of your store content, chatbot instructions, customer communications, and other materials you provide to the Services. You grant Farnsla the rights needed to host, process, display, transmit, and use that content to provide, secure, support, and improve the Services.
If you provide feedback or suggestions, we may use them without restriction or obligation to you.
We may suspend or terminate access to the Services if you violate these Terms, create security or legal risk, fail to pay required fees, misuse the Services, or if required by a platform, law, or third-party provider. You may stop using the Services, uninstall the app, or request account deletion at any time.
If your account is terminated or you uninstall Farnsla, access to the Services may end immediately. We may retain, delete, or de-identify data according to our Privacy Policy, platform requirements, legal obligations, and security needs. Before deleting your account, you should export any information you need, where export tools are available.
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.
We do not guarantee that the Services, AI responses, integrations, analytics, order-related answers, or product recommendations will be error-free, uninterrupted, current, or suitable for every customer or store scenario.
To the maximum extent permitted by law, Farnsla will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm.
To the maximum extent permitted by law, Farnsla's total liability for claims arising from or related to the Services or these Terms is limited to the amount you paid Farnsla for the Services in the twelve months before the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless Farnsla from claims, losses, liabilities, damages, costs, and expenses arising from your use of the Services, your store content, your customer communications, your violation of these Terms, your violation of law, or your infringement of third-party rights.
We may update these Terms from time to time. We will post the updated version on our website and update the "Last Updated" date. If changes are material, we may provide additional notice where appropriate. Continued use of the Services after updated Terms become effective means you accept the updated Terms.
These Terms are governed by the laws of Singapore, excluding conflict-of-law rules, unless applicable law requires otherwise. Any dispute arising from these Terms or the Services will be handled by the courts of Singapore, unless applicable law requires a different forum or process.
If you have questions about these Terms, contact us at hello@farnsla.com.