Farnsla for Wix

Wix AI Chatbot for 24/7 Customer Support

Add an AI chat widget to your Wix site or store. Choose eCommerce mode for product recommendations and order help, or General mode for service sites that answer from your knowledge base.

Install from Wix App Market See features

No-code install
Store and site modes
Free plan included

Farnsla AI Chatbot Available on Wix App Market

Wix support coverage

24/7

AI answers for common shopper and site visitor questions

FAQs and store policies

Product recommendations

Customer follow-up email capture

Saved chat history and analytics

Assistant modes

Choose the right assistant for your Wix site

Run Farnsla as an eCommerce store assistant or as a General assistant for service businesses, portfolios, restaurants, bookings, and content sites.

Separate AI instructions Each mode can keep its own saved instructions, so switching modes automatically loads the right guidance and still asks merchants to save when a mode has no saved setup.

Built for more than stores Service sites, portfolios, restaurants, booking pages, local businesses, and content sites can use Farnsla without product recommendations.

eCommerce store

Recommend products, answer order questions, capture emails, and use your store knowledge.

General assistant

Answer from your knowledge base only. Product recommendations and order tools stay off.

What it does

Launch AI support from the Wix App Market

Farnsla gives Wix merchants a practical customer support chatbot with store-aware answers, product help, follow-up capture, and usage tracking in one app.

Wix App Market install

Add Farnsla from the Wix App Market and manage your chatbot from the Wix app flow.

FAQs, policies, and brand voice

Set your business tone, support policies, FAQs, and instructions so answers stay accurate and on-brand.

Product recommendations

Help customers compare products and discover relevant items using synced store knowledge.

Live order tracking

Customers verify their email to get live order status and tracking; unresolved issues route into follow-up.

Email capture for follow-up

When a customer needs human help, Farnsla can collect an email and preserve the transcript.

Customer Messaging

Choose AI Assistant for automated answers with handover, or Direct Messaging to send customers straight to your team on WhatsApp, LINE, Messenger, Instagram, or Telegram.

History and analytics

Review conversations, usage, trends, remaining credits, and billing state inside the Wix app dashboard.

Defined support workflows

Wix customer support that stays in scope

Farnsla separates store-aware support from general site answers and makes the boundary visible when a person needs to continue.

Secure order answers

Customers verify their email before Farnsla returns live order status and available tracking details.

Two assistant modes

Use eCommerce mode for products and orders, or General mode for services, bookings, portfolios, restaurants, and content sites.

Localized dashboard and widget

Choose from 18 interface languages. One selected language applies to the Farnsla dashboard and customer-facing widget for each Wix site.

Follow-up with context

When a question needs a person, Farnsla can collect an email and preserve the transcript for your team.

Wix resources

Set up a focused Wix support workflow

Use these practical guides to install the chatbot, configure safe order tracking, and choose a localized interface.

Wix chatbot setup

How to add an AI chatbot to Wix without custom code

A useful Wix chatbot should fit the type of site you run, answer from reviewed business knowledge, and make it clear when a customer needs human follow-up.

Wix order support

Use a Wix order tracking chatbot for order-status questions

Order tracking is useful only when the chatbot protects customer data, returns current store information, and knows when an unusual delivery problem belongs with your team.

Localized Wix support

Configure a multilingual AI chatbot experience for Wix

A translated interface and localized business instructions solve different problems. Farnsla lets each Wix site select one supported interface language for its dashboard and customer-facing widget.

Pricing

Plans for Wix stores

Only customer messages count toward quota. AI responses are free.

Customer Messaging is included at no extra cost. Standard charges from your messaging provider or carrier may still apply.

In Direct Messaging mode, Farnsla does not call the AI or use message credits.

Free

$0/month

100 customer messages per month

Basic

$49/month

800 customer messages per month

Popular

Starter

$99/month

1,650 customer messages per month

Growth

$399/month

6,650 customer messages per month

Pro

$1199/month

19,950 customer messages per month

Scale

$3999/month

66,650 customer messages per month

Plans include the AI chat widget, mode-specific AI instructions, product recommendations for eCommerce mode, email capture, chat history, analytics, and monthly credit resets.

FAQ

Wix AI chatbot questions

How do I install Farnsla on Wix?

Install Farnsla from the Wix App Market, open the app in Wix, choose a plan, and configure the AI chat widget for your site.

Does Farnsla work with Wix stores?

Yes. Farnsla is built for Wix sites and stores, including AI answers, product recommendations, customer follow-up, and conversation history.

Can Farnsla work on Wix sites that are not online stores?

Yes. Merchants can choose General assistant mode for service sites, portfolios, restaurants, bookings, and content sites. In General mode, Farnsla answers from the knowledge base and product recommendations stay off.

Can Farnsla recommend Wix products?

Yes. Farnsla can use synced product knowledge and your instructions to answer product questions and recommend relevant items.

What happens when the AI cannot answer?

Farnsla can ask for the customer's email address and save the transcript so your team can follow up personally.

How does Customer Messaging work?

Choose AI Assistant for automated answers with handover, or Direct Messaging to send customers straight to your team on WhatsApp, LINE, Messenger, Instagram, or Telegram.

In Direct Messaging mode, Farnsla does not call the AI or use message credits.

Customer Messaging is included at no extra cost. Standard charges from your messaging provider or carrier may still apply.

Where can I see Wix chatbot usage and billing?

Farnsla shows usage, remaining credits, conversation history, analytics, and billing status inside the Wix app dashboard.

Do AI replies count toward message credits?

Only customer messages count toward quota. AI responses are free.

Available on Wix

Add Farnsla to your Wix site

Launch AI-powered customer support for FAQs, product discovery, support questions, and follow-up workflows.

Install from Wix App Market