Create a Localized Wix Chatbot Experience With Farnsla

Interface language and business knowledge are different things

A multilingual chatbot experience has at least two separate layers.

The first is interface localization: buttons, labels, prompts, and other app or widget text.

The second is the business information the assistant uses: your FAQs, policies, service details, product knowledge, and instructions.

Farnsla’s Wix localization lets a site choose one supported interface language. You should still review the business content and instructions used for that market so the support experience is accurate.

One selected interface language per Wix site

Farnsla currently supports 18 interface languages for Wix. One selected language applies to the dashboard and customer-facing widget for each Wix site.

This is useful when a merchant operates a site for a specific language market and wants the chatbot interface to match that audience.

If you operate multiple separate Wix sites for different markets, configure each site according to the language and business rules that apply to it.

Localize policies, not just labels

A translated interface is helpful, but customers care more about whether the answer itself is correct.

Review market-specific information such as:

• shipping coverage
• delivery expectations
• return rules
• contact methods
• opening hours
• product restrictions
• service locations
• booking policies

Do not assume one market’s policy applies everywhere just because the chatbot interface has been translated.

Use the right Wix assistant mode

Localization works alongside Farnsla’s two Wix modes.

Use eCommerce mode for product recommendations and secure order questions. Use General mode for service sites, portfolios, restaurants, booking pages, local businesses, and content sites.

The selected mode determines which types of tools are available; the selected interface language determines how the Farnsla experience is localized for that site.

Match the chatbot interface to your Wix audience

Choose the right assistant mode, select the interface language for the site, and review the business knowledge customers will rely on.