Wix Knowledge Base Chatbot for Service Sites and Business Websites

Your website visitors should not need to hunt for every answer

A service-business website may contain pages for services, pricing, booking, opening hours, locations, policies, and contact information. Visitors still ask questions because the answer may be spread across several pages or written in language that does not match the way they ask.

A knowledge-base chatbot gives visitors another route: ask the question directly.

Farnsla General mode uses the business knowledge and instructions you configure while keeping ecommerce tools switched off.

General mode keeps the assistant focused

Farnsla for Wix separates two use cases:

eCommerce mode

For Wix stores that need product recommendations, order questions, store knowledge, and customer follow-up.

General mode

For non-store or service websites that should answer from a knowledge base only. Product recommendations and order tools stay off.

That separation matters because a restaurant, consultant, salon, portfolio, or booking site should not expose irrelevant ecommerce behavior.

Questions a Wix knowledge-base chatbot can help answer

A visitor to a service site might ask:

• “What services do you offer?”
• “Do I need an appointment?”
• “Where are you located?”
• “What should I prepare before the consultation?”
• “Do you work with small businesses?”
• “Where can I see examples of your work?”
• “How do I contact your team?”

The quality of the answer depends on the knowledge you provide. Keep important business information reviewed and current.

Use the chatbot to guide visitors to the right page

Not every answer needs to be fully contained in chat. Sometimes the best response is to explain the answer briefly and direct the visitor to a relevant service, booking, pricing, portfolio, or contact page.

That makes the chatbot a navigation layer as well as a support tool.

Know when a person should follow up

A knowledge-base assistant can answer repeatable information, but it should not invent quotes, make commitments, or approve exceptions unless you explicitly designed that workflow.

When a visitor needs personal follow-up, Farnsla can capture email and save the conversation so your team has context.

Give Wix visitors a faster path to your business information

Use General mode to answer from your reviewed knowledge base without adding irrelevant store tools to a service or content website.