Farnsla for Shopify

AI Customer Support Chatbot for Shopify

Farnsla is a Shopify chatbot app that answers “where is my order?” with live tracking, handles FAQs, recommends products, and captures email for human follow-up.

See features

AI support coverage

24/7

Instant answers for common customer questions

FAQs and store policies

Product recommendations

Secure order questions

Saved conversation history

What it does

Launch AI support without adding Shopify theme code

Farnsla installs through Shopify and uses the app embed flow, so merchants can turn on the widget from the Theme Editor and manage support behavior inside the embedded app.

No-code Shopify setup

Install from Shopify, open Farnsla in Shopify Admin, and enable the chat widget through the app embed flow.

FAQs, policies, and brand voice

Set tone, policies, FAQs, and brand context so the chatbot replies with answers that match your store.

Product recommendations

Use synced product knowledge to help shoppers compare products and discover relevant items.

Order tracking

Customers ask 'where's my order?' and get live order status and tracking, verified by email.

Email capture for follow-up

When human help is needed, Farnsla can ask for an email and preserve the transcript for your team.

Customer Messaging

Choose AI Assistant for automated answers with handover, or Direct Messaging to send customers straight to your team on WhatsApp, LINE, Messenger, Instagram, or Telegram.

History and analytics

Review saved conversations, usage, trends, remaining credits, and billing status inside the Shopify embedded app.

Example conversations

Questions customers can ask on your Shopify store

These examples show the boundary between an instant store-aware answer and a request that should go to your team.

Where is my order?

After the customer verifies their email, Farnsla returns the live fulfillment status and available tracking details from Shopify.

Which product is right for me?

Farnsla uses synced product knowledge and your instructions to compare relevant products without inventing unavailable details.

What is your return policy?

The chatbot answers from the policy and brand information you configured in the Farnsla dashboard.

Can you change my delivery address?

The chatbot does not make that store decision. It can collect the customer's email and save the transcript for your team.

Designed to answer, verify, and hand off

Farnsla automates information requests supported by store data. When a question needs judgment or a Shopify store action, the saved conversation gives your team the context to continue.

Shopify resources

Plan your Shopify support workflow

Use these practical guides to install the chatbot, configure safe order tracking, and decide what to automate.

How to add an AI chatbot to Shopify without editing theme code

A useful Shopify chatbot needs more than an install button. It should understand your policies and products, use live order data safely, and hand unresolved questions to your team with context.

Use a Shopify order tracking chatbot for “where is my order?” questions

Order-status questions are structured enough to automate, but the answer must come from live store data rather than a guessed delivery promise. Farnsla verifies the customer's email before returning order status and tracking information.

How to automate Shopify customer support without losing control

The safest automation plan separates repeatable information requests from decisions that affect money, orders, or customer relationships. AI handles the first group quickly; your team keeps authority over the second.

Pricing

Plans for Shopify stores

Only customer messages count toward quota. AI responses are free.

Customer Messaging is included at no extra cost. Standard charges from your messaging provider or carrier may still apply.

In Direct Messaging mode, Farnsla does not call the AI or use message credits.

Free Plan

$0/month

100 customer messages per month

AI chat widget
Instructions, FAQs, policies, and brand info
Product recommendations
Email capture and chat history
Customer Messaging (AI handover and Direct Messaging) at no extra cost

Basic

$20/month

300 customer messages per month

Everything in the Free Plan
Monthly plan credits reset each billing cycle

Starter

$40/month

800 customer messages per month

Everything in the Free Plan
Monthly plan credits reset each billing cycle

Growth

$60/month

1,500 customer messages per month

Everything in the Free Plan
Monthly plan credits reset each billing cycle

FAQ

Shopify AI chatbot questions

How do I install Farnsla on Shopify?

Install Farnsla from the Shopify App Store, open the embedded app in Shopify Admin, and enable the Farnsla AI Chat Widget app embed from the Shopify Theme Editor.

Does Farnsla require Shopify theme code changes?

No. Farnsla uses a Shopify theme app extension and app embed flow, so you can enable the chat widget from the Theme Editor without manually editing theme files.

Can Farnsla recommend Shopify products?

Yes. Farnsla uses synced product knowledge and merchant instructions to help answer product questions and recommend relevant products.

Can customers ask order status questions?

Yes. Customers verify their email, then Farnsla returns live order status and tracking securely from the storefront chat.

What happens when the AI cannot answer?

Farnsla can ask for the customer's email address and save the transcript so your team can follow up personally.

How does Customer Messaging work?

Choose AI Assistant for automated answers with handover, or Direct Messaging to send customers straight to your team on WhatsApp, LINE, Messenger, Instagram, or Telegram.

In Direct Messaging mode, Farnsla does not call the AI or use message credits.

Customer Messaging is included at no extra cost. Standard charges from your messaging provider or carrier may still apply.

Where can I see Shopify chatbot usage and billing?

Farnsla shows usage, remaining credits, conversation history, analytics, and billing status inside the Shopify embedded app.

Available on Shopify

Add Farnsla to your Shopify store

Launch AI-powered customer support for FAQs, product discovery, order questions, and follow-up workflows.