English
Try it free

Shopify support automation

How to automate Shopify customer support without losing control

The safest automation plan separates repeatable information requests from decisions that affect money, orders, or customer relationships. AI handles the first group quickly; your team keeps authority over the second.

Install from the Shopify App Store View Farnsla for Shopify

Automate repeatable, evidence-based answers

Good starting points include store policies, frequently asked questions, product discovery, product comparisons, availability, and verified order status. These questions can be answered from merchant instructions, synced product knowledge, and live order data.

Keep judgment and store actions with people

Escalate refund decisions, cancellations, address changes, complaints, exceptions, and any answer the AI cannot support with store information. Capture the customer's email and transcript so the customer does not have to repeat the issue.

Launch with narrow instructions, then expand

Define your tone, policies, prohibited promises, and escalation rules before launch. Test a small set of common questions, review the answers, and add instructions only when the existing behavior is understood.

Review conversations and failed topics

Use conversation history and analytics to find repeated unanswered questions, handoffs, abandoned chats, and topics that need clearer store information. Update the source policy or instruction, then retest the same question.

Shopify guide

See Farnsla's Shopify AI chatbot

Compare features, pricing, order tracking, product recommendations, and support workflows.

How to add an AI chatbot to Shopify without editing theme code

A useful Shopify chatbot needs more than an install button. It should understand your policies and products, use live order data safely, and hand unresolved questions to your team with context.

Use a Shopify order tracking chatbot for “where is my order?” questions

Order-status questions are structured enough to automate, but the answer must come from live store data rather than a guessed delivery promise. Farnsla verifies the customer's email before returning order status and tracking information.

Shopify guide

Ready to add AI support to your store?

Install Farnsla from the Shopify App Store, configure your store instructions, and test the chat widget on your storefront.

Install from the Shopify App Store