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Shopify order support

Use a Shopify order tracking chatbot for “where is my order?” questions

Order-status questions are structured enough to automate, but the answer must come from live store data rather than a guessed delivery promise. Farnsla verifies the customer's email before returning order status and tracking information.

Install from the Shopify App Store View Farnsla for Shopify

What a safe order lookup should do

Ask the customer for the email associated with the order, match it to Shopify order data, and return only the available fulfillment status and tracking details. If the email cannot be verified or the order needs intervention, move the conversation to human follow-up.

What the customer can receive

A useful answer can show whether an order is unfulfilled, in progress, fulfilled, or tracked, together with the carrier or tracking link when Shopify has that information. The chatbot should clearly say when no tracking event is available yet.

Where automation should stop

An order lookup is not permission to change an order. Refunds, cancellations, address changes, damaged items, and delivery disputes should be handed to a person with the saved conversation so the team can review the request.

How to test the workflow

Test a fulfilled order with tracking, an unfulfilled order, an incorrect email, an order without tracking, and a request to cancel. Confirm that each response shows only the expected information and that sensitive data is not exposed.

Shopify guide

See Farnsla's Shopify AI chatbot

Compare features, pricing, order tracking, product recommendations, and support workflows.

How to add an AI chatbot to Shopify without editing theme code

A useful Shopify chatbot needs more than an install button. It should understand your policies and products, use live order data safely, and hand unresolved questions to your team with context.

How to automate Shopify customer support without losing control

The safest automation plan separates repeatable information requests from decisions that affect money, orders, or customer relationships. AI handles the first group quickly; your team keeps authority over the second.

Shopify guide

Ready to add AI support to your store?

Install Farnsla from the Shopify App Store, configure your store instructions, and test the chat widget on your storefront.

Install from the Shopify App Store