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Shopify chatbot setup

How to add an AI chatbot to Shopify without editing theme code

A useful Shopify chatbot needs more than an install button. It should understand your policies and products, use live order data safely, and hand unresolved questions to your team with context.

Install from the Shopify App Store View Farnsla for Shopify

1. Decide what the chatbot may answer

Start with repeatable questions: shipping, returns, sizing, product comparisons, availability, and order status. Keep refunds, cancellations, complaints, and unusual account problems with a person unless you have a reviewed workflow for them.

2. Install Farnsla through Shopify

Install Farnsla from the Shopify App Store and open it from Shopify Admin. The embedded app handles setup and store connection, so you do not need to paste a script into theme files.

3. Configure store knowledge and boundaries

Add your tone, policies, frequently asked questions, brand information, and product rules. Write direct instructions for what the AI should say, what it must not promise, and when it should collect an email for human follow-up.

4. Enable the app embed and test real questions

Enable the Farnsla AI Chat Widget app embed in the Shopify Theme Editor. Preview the storefront, then test product questions, policy questions, an order lookup with the correct email, an incorrect email, and a question that should be handed to your team.

Shopify guide

See Farnsla's Shopify AI chatbot

Compare features, pricing, order tracking, product recommendations, and support workflows.

Use a Shopify order tracking chatbot for “where is my order?” questions

Order-status questions are structured enough to automate, but the answer must come from live store data rather than a guessed delivery promise. Farnsla verifies the customer's email before returning order status and tracking information.

How to automate Shopify customer support without losing control

The safest automation plan separates repeatable information requests from decisions that affect money, orders, or customer relationships. AI handles the first group quickly; your team keeps authority over the second.

Shopify guide

Ready to add AI support to your store?

Install Farnsla from the Shopify App Store, configure your store instructions, and test the chat widget on your storefront.

Install from the Shopify App Store