English
Try it free

Wix chatbot setup

How to add an AI chatbot to Wix without custom code

A useful Wix chatbot should fit the type of site you run, answer from reviewed business knowledge, and make it clear when a customer needs human follow-up.

Install from the Wix App Market View Farnsla for Wix

1. Install Farnsla from the Wix App Market

Add Farnsla to the Wix site you want to support and open the embedded app from the Wix dashboard. The App Market flow connects the correct site, so you do not need to paste a third-party script or edit page code.

2. Choose eCommerce or General assistant mode

Choose eCommerce mode when the site uses products and orders. Choose General mode for service businesses, bookings, restaurants, portfolios, and content sites that should answer only from the knowledge base.

3. Configure language, knowledge, and boundaries

Select the dashboard and widget language, then add the tone, policies, FAQs, business information, and instructions the assistant should follow. State what it may answer and when it should collect an email.

4. Enable storefront chat and test the live site

Turn on Storefront chat in Get Setup, open the published site, and test common questions, a request that should be handed off, and—when using eCommerce mode—product and order questions.

Wix guide

See Farnsla's Wix AI chatbot

Compare assistant modes, pricing, secure order tracking, product recommendations, languages, and follow-up workflows.

Use a Wix order tracking chatbot for order-status questions

Order tracking is useful only when the chatbot protects customer data, returns current store information, and knows when an unusual delivery problem belongs with your team.

Configure a multilingual AI chatbot experience for Wix

A translated interface and localized business instructions solve different problems. Farnsla lets each Wix site select one supported interface language for its dashboard and customer-facing widget.

Wix guide

Ready to add AI support to your Wix site?

Install Farnsla from the Wix App Market, choose the right assistant mode, configure your instructions, and test the storefront chat.

Install from the Wix App Market