最後更新時間：2026 年 5 月 10 日
Farnsla 為電子商務商店提供人工智慧聊天機器人工具。該服務可協助回答客戶問題、推薦產品、收集客戶電子郵件進行後續追蹤、保留對話記錄、顯示分析，並且在啟用的情況下，協助解決與訂單相關的問題。
您對您的商店資訊、政策、常見問題、產品資料、客戶通知以及您如何與客戶一起使用 Farnsla 負責。 AI 回應可能不準確或不完整，因此您應該檢查您的設定並在適當的情況下監控對話。這些條款解釋了您的權利、責任、付款義務以及我們的責任限制。
當您建立帳戶、安裝、存取或使用 Farnsla 的網站、應用程式、整合功能、聊天機器人、儀表板或相關服務（統稱「服務」）時，即表示您同意本使用條款。若您代表公司或其他組織使用服務，即表示您聲明有權使該組織受本條款約束。若您不同意，請勿使用服務。
Your use of Farnsla is also subject to our 隱私權政策, which explains how we collect, use, 商店, share, and delete information.
Farnsla provides AI-powered 客戶支援 tools for ecommerce businesses, including chatbot 設定, 常見問題解答 and policy responses, product-related answers, product 建議, 電子郵件 capture for 後續行動, 對話記錄, analytics, and platform integrations.
Some features depend on the platform you use, such as Shopify, WooCommerce, Wix, or standalone website installation. Features may also depend on your 方案, configuration, enabled integrations, available platform permissions, and third-party platform rules.
您必須年滿 18 歲，並具備訂立本條款的法律能力。若您為商店安裝或使用 Farnsla，您有責任確保自己有權連接該商店、授予所要求的權限，並為該業務設定服務。
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must keep account, 商店, 帳單, and contact information accurate and current. You agree to notify us promptly at hello@farnsla.com if you suspect unauthorized access or misuse.
You are responsible for your 商店, your customer relationships, and your legal obligations. This includes ensuring that your privacy policy, cookie notices, customer notices, and consent flows accurately describe your use of Farnsla where required by law or platform rules.
You are responsible for the accuracy of the 商店 content, 常見問題解答, 政策, product information, instructions, and other materials you provide or make available to Farnsla. You must not use Farnsla to mislead 顧客, send spam, collect information unlawfully, or process sensitive personal information unless you have the right to do so.
Farnsla uses artificial intelligence to generate or assist with responses. AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for a particular customer situation.
You are responsible for configuring your chatbot, providing accurate 政策 and 商店 information, reviewing 對話 where appropriate, and deciding whether AI 回應 are suitable for your business. Farnsla 不 guarantee that every AI response will be correct or that it will resolve every customer request.
You must not use Farnsla as the sole source of professional medical, legal, financial, safety-critical, or regulated advice.
You agree not to:
Farnsla may integrate with third-party platforms and services such as Shopify, WooCommerce, Wix, payment processors, hosting providers, analytics tools, 電子郵件 providers, and AI service providers. Your use of those platforms and services may be governed by their own terms and 政策.
We are not responsible for third-party platform outages, API changes, permission changes, 帳單 systems, app review decisions, or other third-party decisions that affect Farnsla's availability or functionality.
Our 隱私權政策 explains what information we collect, how we use it, how long we retain it, how deletion works, and how privacy requests can be submitted.
若您是使用 Farnsla 處理客戶資料的商家，可能另有資料處理條款適用。必要時，Farnsla 會代表商家處理商家客戶資料，以提供已啟用的服務功能。
Some Farnsla features are 免費, and others require a 付費 subscription or usage-based 訊息額度. 目前 方案 details, message limits, top-up credit rules, and pricing are shown on the pricing page, platform listing, checkout page, or inside the app.
除非另有說明，只有客戶訊息會計入每月訊息配額；AI 產生的回覆不計入。每月方案額度會在每個帳單週期重設。額外加值額度可能適用購買時顯示的其他規則。
If you use Farnsla through a platform such as Shopify, WooCommerce, or Wix, charges may be billed through that platform and may be subject to that platform's 帳單 terms. We may suspend, limit, or downgrade 付費 features if payment fails, required 帳單 authorization is removed, or your subscription is canceled.
方案 changes may take effect immediately or at the next 帳單 cycle depending on the platform, 方案, and 帳單 flow. For Woo Marketplace 帳單, 付費-to-付費 方案 changes use Woo's subscription switch confirmation flow and Woo handles any applicable proration or prepaid-value credit through that flow.
Uninstalling and reinstalling Farnsla 不 by itself create a new entitlement or refund obligation. Your 方案 access is tied to the applicable subscription, 帳單 authorization, or account record rather than only the installation state.
Fees are non-refundable except where required by law, required by the 帳單 platform, or expressly stated at purchase. You remain responsible for outstanding charges incurred before cancellation, termination, or uninstall.
Farnsla 及其授權方擁有服務、軟體、視覺介面、品牌、設計及相關智慧財產權。依本條款，我們授予您有限、非專屬、不可轉讓且可撤銷的授權，供您基於內部業務目的使用服務。
You retain ownership of your 商店 content, chatbot instructions, customer communications, and other materials you provide to the Services. You grant Farnsla the rights needed to host, process, display, transmit, and use that content to provide, secure, 支援, and improve the Services.
If you provide feedback or suggestions, we may use them without restriction or obligation to you.
若您違反本條款、造成安全或法律風險、未支付應付費用、濫用服務，或平台、法律或第三方供應商提出要求，我們可能暫停或終止您對服務的存取。您可以隨時停止使用服務、解除安裝應用程式或要求刪除帳戶。
If your account is terminated or you uninstall Farnsla, access to the Services may end immediately. We may retain, delete, or de-identify data according to our 隱私權政策, platform requirements, legal obligations, and security needs. Before deleting your account, you should export any information you need, where export tools are available.
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.
We 不 guarantee that the Services, AI 回應, integrations, analytics, order-related answers, or product 建議 will be error-免費, uninterrupted, current, or suitable for every customer or 商店 scenario.
To the maximum extent permitted by law, Farnsla will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm.
在法律允許的最大範圍內，Farnsla 對因服務或本條款引起或與之相關的索賠的全部責任僅限於您在引起索賠的事件發生前十二個月內為服務向 Farnsla 支付的金額。
您同意為 Farnsla 辯護、賠償並使 Farnsla 免受因您使用服務、商店內容、客戶溝通、違反這些條款、違反法律或侵犯第三方權利而產生的索賠、損失、責任、損害、成本和費用。
我們可能不時更新本條款。我們會在網站發布更新版本，並更新「最後更新」日期。若變更重大，我們可能在適當情況下另行通知。更新後的條款生效後，若您繼續使用服務，即表示您接受更新後的條款。
除非適用法律另有規定，本條款受新加坡法律管轄，但不適用其法律衝突規則。因本條款或服務引起的任何爭議，均由新加坡法院處理；若適用法律要求其他法院或程序，則依該等要求辦理。
如果您對這些條款有疑問，請透過以下方式與我們聯絡： hello@farnsla.com.
