常見問題解答

僅 客戶訊息 deduct 訊息額度. System lines (e.g., welcome or closing prompts) and AI 回覆 不. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the 對話 automatically.

• Auto‑save after inactivity (60s + 30s grace)
• 明確關閉聊天時立即儲存
• 在收集電子郵件的流程中儲存（例如訊息額度用完或發生暫時性錯誤）

儲存的對話顯示在您的聊天記錄區中。

The chatbot will ask for an 電子郵件地址 so your team can 後續跟進. If no 電子郵件 is provided within about 30s, the 對話 closes and is saved with a closing note.

Click 重新開始聊天 in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a 對話 ends, that session is cleared.

Conversations are saved to your account and visible in Chat History. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

可以。Farnsla 可作為部落格、作品集與企業網站的獨立 AI 助理，並根據您的指示與知識庫回答，因此不需要產品或商品目錄。建立免費帳戶，在「開始設定」加入指示，再將聊天小工具程式碼貼到網站即可。

不需要。如果您經營 Shopify 或 Wix 商店，請從相應平台的應用程式市集安裝 Farnsla。其他網站（包括部落格、作品集或企業網站）可直接註冊，再貼上一段程式碼加入聊天小工具。

Begin with the 設定 flow shown in your Farnsla account or 嵌入式應用程式. In general, the steps are:

1. 連結您的網站或商店 and confirm the correct domain if prompted
2. 新增產品或目錄資料 through CSV upload or your platform's sync/install flow
3. 編寫聊天機器人指示 so the assistant matches your tone, 政策, and product rules
4. 發布安裝 by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your 產品 and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. If you downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product 政策, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your 設定 area.

If you're using the standalone SaaS install, copy the script tag from 設定 and paste it right before your 網站's closing </body> tag. If you're using Shopify or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Overview shows message usage, 剩餘訊息額度, usage trends, and projected usage so you can 方案 before hitting limits. Exact widgets can vary a little by platform.

Check your Billing or 方案 page for current limits and available upgrade options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

開啟 Chat History from your 儀表板 or 嵌入式應用程式. Click a 對話 to view its 訊息. We also flag threads where an 電子郵件地址 was requested/detected.

Use the Notifications area in your 儀表板 or 嵌入式應用程式 to review system 訊息. You can search, mark items as read, or delete them where that feature is available.

Use the profile or account area available for your platform. If you don't see account settings in your current install, contact 支援 and we can point you to the right place.

Team access is not available on every platform and 方案. If your account includes member management, admins can add teammates from the members area. If you don't see that option, contact 支援 to confirm availability.

開啟 your Billing or 方案 page to review your current 方案, cycle, 剩餘訊息額度, and available options to manage the subscription. Some 帳單 actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify or Wix, confirm the app/embed is enabled in the correct 網站 or 商店
• Confirm you're using the correct 網站 and environment
• Check browser console for blocked scripts or CSP errors
• Verify your account is active and the API key is valid

Use the 支援 or help page shown in your Farnsla 儀表板 or 嵌入式應用程式, or reach us via the contact page.