Ofte stilte spørsmål

Only kundemeldinger deduct credits. System lines (e.g., welcome or closing prompts) and AI replies do not. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the conversation automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Umiddelbar lagring når chatten er eksplisitt lukket
• Lagre under innsamling av e-postadresser, for eksempel når kredittene er brukt opp eller det oppstår en midlertidig feil

Lagrede samtaler vises i Chat History-området ditt.

The chatbot will ask for an email address so your team can follow up. If no email is provided within about 30s, the conversation closes and is saved with a closing note.

Click Start Chat på nytt in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a conversation ends, that session is cleared.

Conversations are saved to your account and visible in Chatlogg. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Ja. Farnsla kjører som en frittstående AI-assistent for blogger, porteføljer og bedriftssider. Den svarer fra instruksjonene og kunnskapsbasen din, så ingen produkter eller katalog er nødvendig. Opprett en gratis konto, legg til instruksjonene i Get Setup, og lim deretter inn widget-kodebiten på nettstedet ditt.

Nei. Hvis du driver en Shopify- eller Wix-butikk, installer Farnsla fra den plattformens appmarkedsplass. For et hvilket som helst annet nettsted – en blogg, portefølje eller bedriftsside – registrer deg direkte og legg til chat-widgeten med en enkelt kodebit.

Begin with the setup flow shown in your Farnsla account or embedded app. In general, the steps are:

1. Koble til nettstedet eller butikken din and confirm the correct domain if prompted
2. Legg til produkt- eller katalogdata through CSV upload or your platform's sync/install flow
3. Skriv chatbot-instruksjoner so the assistant matches your tone, policies, and product rules
4. Publiser installasjonen by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your products and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. If you downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product policies, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your setup area.

If you're using the standalone SaaS install, copy the script tag from setup and paste it right before your site's closing </body> tag. If you're using Shopify or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Oversikt shows message usage, remaining credits, usage trends, and projected usage so you can plan before hitting limits. Exact widgets can vary a little by platform.

Check your Fakturering or plan page for current limits and available upgrade options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Open Chatlogg from your dashboard or embedded app. Click a conversation to view its messages. We also flag threads where an email address was requested/detected.

Bruk varslingsområdet i dashbordet eller den innebygde appen for å se gjennom systemmeldinger. Du kan søke, merke elementer som lest eller slette dem der den funksjonen er tilgjengelig.

Bruk profil- eller kontoområdet som er tilgjengelig for plattformen din. Hvis du ikke ser kontoinnstillingene i den nåværende installasjonen, kontakt support, så kan vi henvise deg til rett sted.

Team access is not available on every platform and plan. If your account includes member management, admins can add teammates from the members area. If you don't see that option, contact support to confirm availability.

Open your Fakturering or plan page to review your current plan, cycle, remaining credits, and available options to manage the subscription. Some billing actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify or Wix, confirm the app/embed is enabled in the correct site or store
• Confirm you're using the correct site and environment
• Check browser console for blocked scripts or CSP errors
• Verify your account is active and the API key is valid

Bruk støtte- eller hjelpesiden som vises i Farnsla-dashbordet eller den innebygde appen, eller nå oss via kontaktsiden.