Veelgestelde vragen

Alleen gebruikersberichten deduct credits. System lines (e.g., welcome or closing prompts) and AI-antwoorden niet. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the gesprek automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Direct opslaan wanneer de chat expliciet wordt gesloten
• Opslaan tijdens e-mailverzamelflows (bijv. geen credits of tijdelijke fouten)

Opgeslagen gesprekken verschijnen in je Chatgeschiedenis.

The chatbot will ask for an e-mailadres so your team can opvolgen. If no e-mail is provided within about 30s, the gesprek closes and is saved with a closing note.

Click Chat opnieuw starten in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a gesprek ends, that session is cleared.

Conversations are saved to your account and visible in Chat History. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Begin with the setup flow shown in your Farnsla account or ingebedde app. In general, the steps are:

1. Koppel je site of winkel and confirm the correct domain if prompted
2. Voeg product- of catalogusgegevens toe through CSV upload or your platform's sync/install flow
3. Schrijf chatbotinstructies so the assistant matches your tone, beleid, and product rules
4. Publiceer de installatie by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your producten and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. Als je downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product beleid, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your setup area.

If you're using the standalone SaaS install, copy the script tag from setup and paste it right before your site's closing </body> tag. If you're using Shopify, WooCommerce, or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Overview shows message usage, resterende credits, usage trends, and projected usage so you can plan before hitting limits. Exact widgets can vary a little by platform.

Check your Billing or plan page for current limits and available upgrade or top-up options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Openen Chat History from your dashboard or ingebedde app. Click a gesprek to view its berichten. We also flag threads where an e-mailadres was requested/detected.

Gebruik the Notifications area in your dashboard or ingebedde app to review system berichten. You can search, mark items as read, or delete them where that feature is available.

Gebruik the profile or account area available for your platform. Als je don't see account settings in your current install, contact support and we can point you to the right place.

Team access is not available on every platform and plan. If your account includes member management, admins can add teammates from the members area. Als je don't see that option, contact support to confirm availability.

Openen your Billing or plan page to review your current plan, cycle, resterende credits, and available options to add credits or manage the abonnement. Some facturering actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify, WooCommerce, or Wix, confirm the app/embed is enabled in the correct site or winkel
• Confirm you're using the correct site and environment
• Check browser console for blocked scripts or CSP errors
• Verify your account is active and the API key is valid

Gebruik the support or help page shown in your Farnsla dashboard or ingebedde app, or reach us via the contact page.

• Nieuw abonnement: nu volledige kosten, nu volledige limiet.
• Upgrade halverwege de cyclus: directe pro-rata kosten en direct hogere limiet.
• Downgrade halverwege de cyclus: ingepland voor de volgende verlenging, niet direct.

• Verwijderen of opnieuw installeren maakt geen nieuw factureringsevent aan.
• Opnieuw installeren binnen dezelfde betaalde periode herstelt hetzelfde abonnement en resterende saldo.
• Rechten volgen het abonnementsrecord, niet de installatiestatus van de plugin.

• Maandelijks plan credits reset each facturering cycle.
• Additional credits niet expire.
• Alleen klantberichten tellen mee voor de limiet. AI-antwoorden zijn gratis.