Questions fréquentes

Seulement messages utilisateur deduct crédits. System lines (e.g., welcome or closing prompts) and réponses IA ne. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the conversation automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Enregistrement immédiat lorsque le chat est explicitement fermé
• Enregistrement pendant les flux de capture d'e-mail (ex. : crédits épuisés ou erreurs temporaires)

Les conversations enregistrées apparaissent dans votre zone Historique des chats.

The chatbot will ask for an adresse e-mail so your team can faire le suivi. If no e-mail is provided within about 30s, the conversation closes and is saved with a closing note.

Click Redémarrer le chat in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a conversation ends, that session is cleared.

Conversations are saved to your compte and visible in Chat History. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Begin with the configuration flow shown in your Farnsla compte or app intégrée. In general, the steps are:

1. Connectez votre site ou boutique and confirm the correct domain if prompted
2. Ajoutez des données produit ou catalogue through CSV upload or your platform's sync/install flow
3. Rédigez les instructions du chatbot so the assistant matches your tone, politiques, and product rules
4. Publiez l'installation by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your produits and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. Si vous downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product politiques, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your configuration area.

If you're using the standalone SaaS install, copy the script tag from configuration and paste it right before your site's closing </body> tag. If you're using Shopify, WooCommerce, or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Overview shows message usage, crédits restants, usage trends, and projected usage so you can plan before hitting limits. Exact widgets can vary a little by platform.

Check your Billing or plan page for current limits and available upgrade or top-up options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Ouvrir Chat History from your tableau de bord or app intégrée. Click a conversation to view its messages. We also flag threads where an adresse e-mail was requested/detected.

Utilisation the Notifications area in your tableau de bord or app intégrée to review system messages. You can search, mark items as read, or delete them where that feature is available.

Utilisation the profile or compte area available for your platform. Si vous don't see compte settings in your current install, contact support and we can point you to the right place.

Team access is not available on every platform and plan. If your compte includes member management, admins can add teammates from the members area. Si vous don't see that option, contact support to confirm availability.

Ouvrir your Billing or plan page to review your current plan, cycle, crédits restants, and available options to add crédits or manage the souscription. Some facturation actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify, WooCommerce, or Wix, confirm the app/embed is enabled in the correct site or boutique
• Confirm you're using the correct site and environment
• Check browser console for blocked scripts or CSP errors
• Verify your compte is active and the API key is valid

Utilisation the support or help page shown in your Farnsla tableau de bord or app intégrée, or reach us via the contact page.

• Nouvelle souscription : facturation complète maintenant, quota complet maintenant.
• Upgrade en milieu de cycle : facturation proratisée immédiate et quota supérieur immédiat.
• Downgrade en milieu de cycle : planifié au prochain renouvellement, pas immédiatement.

• La désinstallation ou réinstallation ne crée pas de nouvel événement de facturation.
• Une réinstallation pendant la même période payante restaure la même souscription et le solde restant.
• Les droits suivent l'enregistrement de souscription, pas l'état d'installation du plugin.

• Mensuel plan crédits reset each facturation cycle.
• Additional crédits ne expire.
• Seuls les messages clients comptent dans le quota. Les réponses IA sont gratuites.