Preguntas frecuentes

Solo mensajes de usuario deduct créditos. System lines (e.g., welcome or closing prompts) and las respuestas de IA no. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the conversación automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Guardado inmediato cuando el chat se cierra explícitamente
• Guardado durante flujos de captura de correo (por ejemplo, sin créditos o errores temporales)

Las conversaciones guardadas aparecen en tu área de Historial de chat.

The chatbot will ask for an correo electrónico so your team can hacer seguimiento. If no correo is provided within about 30s, the conversación closes and is saved with a closing note.

Click Reiniciar chat in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a conversación ends, that session is cleared.

Conversations are saved to your account and visible in Chat History. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Begin with the configuración flow shown in your Farnsla account or app integrada. In general, the steps are:

1. Conecta tu sitio o tienda and confirm the correct domain if prompted
2. Agrega datos de producto o catálogo through CSV upload or your platform's sync/install flow
3. Escribe instrucciones para el chatbot so the assistant matches your tone, políticas, and product rules
4. Publica la instalación by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your productos and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. If you downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product políticas, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your configuración area.

If you're using the standalone SaaS install, copy the script tag from configuración and paste it right before your sitio's closing </body> tag. If you're using Shopify, WooCommerce, or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Overview shows message usage, créditos restantes, usage trends, and projected usage so you can plan before hitting limits. Exact widgets can vary a little by platform.

Check your Billing or plan page for current limits and available upgrade or top-up options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Abrir Chat History from your panel or app integrada. Click a conversación to view its mensajes. We also flag threads where an correo electrónico was requested/detected.

Use the Notifications area in your panel or app integrada to review system mensajes. You can search, mark items as read, or delete them where that feature is available.

Use the profile or account area available for your platform. If you don't see account settings in your current install, contact soporte and we can point you to the right place.

Team access is not available on every platform and plan. If your account includes member management, admins can add teammates from the members area. If you don't see that option, contact soporte to confirm availability.

Abrir your Billing or plan page to review your current plan, cycle, créditos restantes, and available options to add créditos or manage the subscription. Some facturación actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify, WooCommerce, or Wix, confirm the app/embed is enabled in the correct sitio or tienda
• Confirm you're using the correct sitio and environment
• Check browser console for blocked scripts or CSP errors
• Verify your account is active and the API key is valid

Use the soporte or help page shown in your Farnsla panel or app integrada, or reach us via the contact page.

• Nueva suscripción: cargo completo ahora, cuota completa ahora.
• Mejora a mitad de ciclo: cargo prorrateado inmediato y cuota superior inmediata.
• Reducción a mitad de ciclo: programada para la próxima renovación, no inmediata.

• Desinstalar o reinstalar no crea un nuevo evento de facturación.
• Reinstalar durante el mismo periodo de pago restaura la misma suscripción y el saldo restante.
• Los derechos siguen el registro de suscripción, no el estado de instalación del plugin.

• Mensual plan créditos reset each facturación cycle.
• Additional créditos no expire.
• Solo los mensajes de clientes cuentan para la cuota. Las respuestas de IA son gratis.