Häufig gestellte Fragen

Nur Nutzernachrichten deduct Credits. System lines (e.g., welcome or closing prompts) and KI-Antworten nicht. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the Gespräch automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Sofortige Speicherung, wenn der Chat ausdrücklich geschlossen wird
• Speicherung während E-Mail-Erfassungsabläufen, z. B. bei fehlenden Credits oder temporären Fehlern

Gespeicherte Gespräche erscheinen in Ihrem Bereich Chatverlauf.

The chatbot will ask for an E-Mail-Adresse so your team can nachfassen. If no E-Mail is provided within about 30s, the Gespräch closes and is saved with a closing note.

Click Chat neu starten in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a Gespräch ends, that session is cleared.

Conversations are saved to your Konto and visible in Chat History. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Begin with the Einrichtung flow shown in your Farnsla Konto or eingebettete App. In general, the steps are:

1. Verbinden Sie Ihre Website oder Ihren Shop and confirm the correct domain if prompted
2. Fügen Sie Produkt- oder Katalogdaten hinzu through CSV upload or your platform's sync/install flow
3. Schreiben Sie Chatbot-Anweisungen so the assistant matches your tone, Richtlinien, and product rules
4. Veröffentlichen Sie die Installation by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your Produkte and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. Wenn Sie downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product Richtlinien, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your Einrichtung area.

If you're using the standalone SaaS install, copy the script tag from Einrichtung and paste it right before your Website's closing </body> tag. If you're using Shopify, WooCommerce, or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Overview shows message usage, verbleibende Credits, usage trends, and projected usage so you can Plan before hitting limits. Exact widgets can vary a little by platform.

Check your Billing or Plan page for current limits and available upgrade or top-up options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Öffnen Chat History from your Dashboard or eingebettete App. Click a Gespräch to view its Nachrichten. We also flag threads where an E-Mail-Adresse was requested/detected.

Nutzung the Notifications area in your Dashboard or eingebettete App to review system Nachrichten. You can search, mark items as read, or delete them where that feature is available.

Nutzung the profile or Konto area available for your platform. Wenn Sie don't see Konto settings in your current install, contact Support and we can point you to the right place.

Team access is not available on every platform and Plan. If your Konto includes member management, admins can add teammates from the members area. Wenn Sie don't see that option, contact Support to confirm availability.

Öffnen your Billing or Plan page to review your current Plan, cycle, verbleibende Credits, and available options to add Credits or manage the Abonnement. Some Abrechnung actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify, WooCommerce, or Wix, confirm the app/embed is enabled in the correct Website or Shop
• Confirm you're using the correct Website and environment
• Check browser console for blocked scripts or CSP errors
• Verify your Konto is active and the API key is valid

Nutzung the Support or help page shown in your Farnsla Dashboard or eingebettete App, or reach us via the contact page.

• Neues Abo: volle Belastung jetzt, volles Kontingent jetzt.
• Upgrade mitten im Zyklus: sofortige anteilige Belastung und sofort höheres Kontingent.
• Downgrade mitten im Zyklus: für die nächste Verlängerung geplant, nicht sofort.

• Deinstallation oder Neuinstallation erzeugt kein neues Abrechnungsereignis.
• Eine Neuinstallation im selben bezahlten Zeitraum stellt dasselbe Abo und das verbleibende Guthaben wieder her.
• Berechtigungen folgen dem Abo-Datensatz, nicht dem Installationsstatus des Plugins.

• Monatlich Plan Credits reset each Abrechnung cycle.
• Additional Credits nicht expire.
• Nur Kundennachrichten zählen auf das Kontingent. KI-Antworten sind kostenlos.