Vanliga frågor

Only kundmeddelanden deduct credits. System lines (e.g., welcome or closing prompts) and AI replies do not. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the conversation automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Omedelbar sparning när chatten explicit stängs
• Spara under e-postinsamlingsflöden (t.ex. slut på eftertexter eller tillfälliga fel)

Sparade konversationer visas i ditt chatthistorikområde.

The chatbot will ask for an email address so your team can follow up. If no email is provided within about 30s, the conversation closes and is saved with a closing note.

Click Starta om chatten in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a conversation ends, that session is cleared.

Conversations are saved to your account and visible in Chatthistorik. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Ja. Farnsla körs som en fristående AI-assistent för bloggar, portföljer och företagswebbplatser. Den svarar från dina instruktioner och din kunskapsbas, så inga produkter eller kataloger krävs. Skapa ett gratis konto, lägg till dina instruktioner i Get Setup och klistra sedan in widget-kodavsnittet på din webbplats.

Nej. Om du driver en Shopify- eller Wix-butik installerar du Farnsla från den plattformens app-marknadsplats. För alla andra webbplatser – en blogg, portfölj eller företagswebbplats – registrerar du dig direkt och lägger till chattwidgeten med ett enda kodavsnitt.

Begin with the setup flow shown in your Farnsla account or embedded app. In general, the steps are:

1. Anslut din webbplats eller butik and confirm the correct domain if prompted
2. Lägg till produkt- eller katalogdata through CSV upload or your platform's sync/install flow
3. Skriv instruktioner för chatbotar so the assistant matches your tone, policies, and product rules
4. Publicera installationen by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your products and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. If you downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product policies, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your setup area.

If you're using the standalone SaaS install, copy the script tag from setup and paste it right before your site's closing </body> tag. If you're using Shopify or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Översikt shows message usage, remaining credits, usage trends, and projected usage so you can plan before hitting limits. Exact widgets can vary a little by platform.

Check your Fakturering or plan page for current limits and available upgrade options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Open Chatthistorik from your dashboard or embedded app. Click a conversation to view its messages. We also flag threads where an email address was requested/detected.

Använd aviseringsområdet i din instrumentpanel eller inbäddade app för att granska systemmeddelanden. Du kan söka, markera objekt som lästa eller ta bort dem där den funktionen är tillgänglig.

Använd profil- eller kontoområdet som är tillgängligt för din plattform. Om du inte ser kontoinställningar i din nuvarande installation, kontakta supporten så kan vi hänvisa dig till rätt ställe.

Team access is not available on every platform and plan. If your account includes member management, admins can add teammates from the members area. If you don't see that option, contact support to confirm availability.

Open your Fakturering or plan page to review your current plan, cycle, remaining credits, and available options to manage the subscription. Some billing actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify or Wix, confirm the app/embed is enabled in the correct site or store
• Confirm you're using the correct site and environment
• Check browser console for blocked scripts or CSP errors
• Verify your account is active and the API key is valid

Använd support- eller hjälpsidan som visas i din Farnsla-instrumentpanel eller inbäddade app, eller nå oss via kontaktsidan.