Ofte stillede spørgsmål

Only kundebeskeder deduct credits. System lines (e.g., welcome or closing prompts) and AI replies do not. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the conversation automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Gem med det samme, når chatten lukkes aktivt
• Gem under indsamling af e-mailadresser, for eksempel ved opbrugte kreditter eller midlertidige fejl

Gemte samtaler vises under Chathistorik.

The chatbot will ask for an email address so your team can follow up. If no email is provided within about 30s, the conversation closes and is saved with a closing note.

Click Start Chat igen in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a conversation ends, that session is cleared.

Conversations are saved to your account and visible in Chathistorik. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Ja. Farnsla fungerer som en selvstændig AI-assistent til blogs, porteføljer og virksomhedswebsites. Den svarer ud fra dine instruktioner og din vidensbase, så du behøver hverken produkter eller et katalog. Opret en gratis konto, tilføj dine instruktioner under Opsætning, og indsæt derefter widget-koden på dit website.

Nej. Driver du en Shopify- eller Wix-butik, installerer du Farnsla fra platformens appmarkedsplads. Til andre websites – blogs, porteføljer og virksomhedswebsites – kan du oprette en konto direkte og tilføje chatwidgeten med ét kodestykke.

Begin with the setup flow shown in your Farnsla account or embedded app. In general, the steps are:

1. Forbind dit website eller din butik and confirm the correct domain if prompted
2. Føj produkt- eller katalogdata through CSV upload or your platform's sync/install flow
3. Skriv chatbot-instruktioner so the assistant matches your tone, policies, and product rules
4. Udgiv installationen by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your products and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. If you downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product policies, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your setup area.

If you're using the standalone SaaS install, copy the script tag from setup and paste it right before your site's closing </body> tag. If you're using Shopify or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Oversigt shows message usage, remaining credits, usage trends, and projected usage so you can plan before hitting limits. Exact widgets can vary a little by platform.

Check your Fakturering or plan page for current limits and available upgrade options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Open Chathistorik from your dashboard or embedded app. Click a conversation to view its messages. We also flag threads where an email address was requested/detected.

Brug området Notifikationer i dashboardet eller den integrerede app til at gennemgå systembeskeder. Du kan søge, markere elementer som læst eller slette dem, hvor funktionen er tilgængelig.

Brug profil- eller kontoområdet på din platform. Hvis du ikke kan se kontoindstillinger i din nuværende installation, kan du kontakte support, så hjælper vi dig til det rette sted.

Team access is not available on every platform and plan. If your account includes member management, admins can add teammates from the members area. If you don't see that option, contact support to confirm availability.

Open your Fakturering or plan page to review your current plan, cycle, remaining credits, and available options to manage the subscription. Some billing actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify or Wix, confirm the app/embed is enabled in the correct site or store
• Confirm you're using the correct site and environment
• Check browser console for blocked scripts or CSP errors
• Verify your account is active and the API key is valid

Brug support- eller hjælpesiden i dit Farnsla-dashboard eller den integrerede app, eller kontakt os via kontaktsiden.