Perguntas frequentes

Somente mensagens de usuário deduct créditos. System lines (e.g., welcome or closing prompts) and respostas da IA não. Usage is tracked in your usage totals inside Farnsla.

After 60s of inactivity, the chatbot asks if you have more questions; if there's still no reply, it closes after another 30s and saves the conversa automatically.

• Auto‑save after inactivity (60s + 30s grace)
• Salvamento imediato quando o chat é fechado explicitamente
• Salvamento durante fluxos de captura de e-mail (ex.: sem créditos ou erros temporários)

Conversas salvas aparecem na área Histórico de chats.

The chatbot will ask for an endereço de e-mail so your team can acompanhar. If no e-mail is provided within about 30s, the conversa closes and is saved with a closing note.

Click Reiniciar chat in the widget to start fresh. This generates a new session and fetches a new welcome message.

Yes—within the active session. The widget passes a session id to the model service so it can respond with session context. When a conversa ends, that session is cleared.

Conversations are saved to your conta and visible in Chat History. If you've enabled notifications or related integrations, summaries can also be sent to your team channels.

Begin with the configuração flow shown in your Farnsla conta or app incorporado. In general, the steps are:

1. Conecte seu site ou loja and confirm the correct domain if prompted
2. Adicione dados de produto ou catálogo through CSV upload or your platform's sync/install flow
3. Escreva instruções do chatbot so the assistant matches your tone, políticas, and product rules
4. Publique a instalação by adding the script or enabling the app/embed flow for your platform

Once done, your widget can answer questions using your produtos and instructions.

CSV is supported for catalog uploads. Depending on your platform, you may also have a built-in sync or install flow instead of a manual file upload. Se você downloaded a ZIP export, unzip it first to get the CSV.

Be specific about tone, product políticas, and how to handle common questions. Include clear Q&A examples. You can update instructions any time from your configuração area.

If you're using the standalone SaaS install, copy the script tag from configuração and paste it right before your site's closing </body> tag. If you're using Shopify, WooCommerce, or Wix, follow the platform-specific install or embed flow shown in Farnsla.

Overview shows message usage, créditos restantes, usage trends, and projected usage so you can plano before hitting limits. Exact widgets can vary a little by platform.

Check your Billing or plano page for current limits and available upgrade or top-up options. You can also adjust chatbot instructions to reduce unnecessary back-and-forth.

Abrir Chat History from your painel or app incorporado. Click a conversa to view its mensagens. We also flag threads where an endereço de e-mail was requested/detected.

Uso the Notifications area in your painel or app incorporado to review system mensagens. You can search, mark items as read, or delete them where that feature is available.

Uso the profile or conta area available for your platform. Se você don't see conta settings in your current install, contact suporte and we can point you to the right place.

Team access is not available on every platform and plano. If your conta includes member management, admins can add teammates from the members area. Se você don't see that option, contact suporte to confirm availability.

Abrir your Billing or plano page to review your current plano, cycle, créditos restantes, and available options to add créditos or manage the assinatura. Some cobrança actions depend on platform rules.

• If you're using the standalone install, ensure the script is pasted before </body>
• If you're using Shopify, WooCommerce, or Wix, confirm the app/embed is enabled in the correct site or loja
• Confirm you're using the correct site and environment
• Check browser console for blocked scripts or CSP errors
• Verify your conta is active and the API key is valid

Uso the suporte or help page shown in your Farnsla painel or app incorporado, or reach us via the contact page.

• Nova assinatura: cobrança integral agora, cota integral agora.
• Upgrade no meio do ciclo: cobrança proporcional imediata e cota maior imediata.
• Downgrade no meio do ciclo: agendado para a próxima renovação, não imediato.

• Desinstalar ou reinstalar não cria um novo evento de cobrança.
• Reinstalar durante o mesmo período pago restaura a mesma assinatura e saldo restante.
• Direitos acompanham o registro da assinatura, não o estado de instalação do plugin.

• Mensal plano créditos reset each cobrança cycle.
• Additional créditos não expire.
• Somente mensagens de clientes contam para a cota. Respostas da IA são gratuitas.