English

AI customer support chatbot for online stores

Instantly answer 'where's my order?' with live order tracking — plus FAQs, product recommendations, and email capture, 24/7.

Available for Shopify and Wix now. WooCommerce coming soon.

Install on Shopify Explore Wix app

Get Farnsla

Choose your platform

Shopify

Available now. Install Farnsla from the Shopify App Store and launch the AI chat widget with no code.

Install on Shopify

Wix

Available now in the Wix App Market. Add Farnsla to answer FAQs, recommend products, and review customer conversations from your Wix app dashboard.

Install on Wix

New for Wix

One chatbot for stores and service sites

Choose eCommerce mode for product recommendations and order help, or General mode for service sites that answer from your knowledge base only.

Mode-specific AI instructions Keep separate guidance for your eCommerce store and General assistant, so switching modes loads the right starter template and save prompt.
Explore Wix modes

How it works

From install to live in minutes

Three simple steps to get an AI chatbot answering customers on your store.

  1. Install in one click

    Add Farnsla from the Shopify App Store or Wix App Market. No code, no developer needed.

  2. Tell the AI about your store

    Set your tone, policies, and product rules in the dashboard. Update them anytime.

  3. Answer customers 24/7

    The chat widget goes live on your storefront and starts responding to shopper questions any time of day.

Why Farnsla

Built for ecommerce customer support

Always-on answers, on-brand replies, and clear insight into what shoppers are asking.

24/7 Instant Answers

Your AI chatbot responds to customer questions instantly, any time of day—without waiting for a team member to come online.

AI That Knows Your Store

You set the tone, policies, and product rules. The AI uses them to answer customers accurately and on-brand—no coding required.

Customer Inquiry Insights

Review chat history and track usage from your dashboard. See what customers are asking and how your chatbot is performing.

Why Businesses Choose Our AI Chatbot

  • Instant order tracking — customers get 'where's my order?' answers 24/7.
  • Boost customer engagement and conversions.
  • Personalized support that increases customer loyalty.
  • 24/7 availability reduces missed opportunities.