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AI Customer Support Chatbot for Shopify, Wix & Websites

Answer FAQs, product questions and order-tracking requests 24/7, recommend products, capture leads, and hand conversations to your team when a person is needed.

For Shopify stores, Wix sites and any website.

Free Direct Messaging
  • WhatsApp, LINE, and other supported apps
  • AI Assistant with human handover
Install on Shopify Explore Wix app Add to your website

Get Farnsla

Choose your platform

For blogs & company sites

No online store? Add Farnsla to any website

Farnsla also works as a standalone AI assistant for blogs, portfolios, and company sites. It answers visitor questions from your own instructions and knowledge base — no products or catalog needed.

  • Answers from your knowledge base 24/7
  • Capture leads and guide visitors to the right page
  • Install with one snippet — no code, no plugins
Create free account Log in

New for Wix

One chatbot for stores and service sites

Choose eCommerce mode for product recommendations and order help, or General mode for service sites that answer from your knowledge base only.

Mode-specific AI instructions Keep separate guidance for your eCommerce store and General assistant, so switching modes loads the right starter template and save prompt.
Explore Wix modes

How it works

From install to live in minutes

Three simple steps to get an AI chatbot answering customers and website visitors.

  1. Install in one click

    Add Farnsla from the Shopify App Store or Wix App Market. No code, no developer needed.

  2. Tell the AI about your store

    Set your tone, policies, and product rules in the dashboard. Update them anytime.

  3. Answer customers 24/7

    The chat widget goes live on your storefront and starts responding to shopper questions any time of day.

    Free Direct Messaging
    • WhatsApp, LINE, and other supported apps
    • AI Assistant with human handover

Why Farnsla

Built for Customer Support Across Stores & Websites

Give customers and website visitors instant answers from your business knowledge, products, policies and live store data—while keeping human follow-up available when it is needed.

24/7 Instant Answers

Your AI chatbot responds to customer questions instantly, any time of day—without waiting for a team member to come online.

Shopify order tracking chatbot knowledge base AI chatbot

AI That Knows Your Store

You set the tone, policies, and product rules. The AI uses them to answer customers accurately and on-brand—no coding required.

Shopify product recommendation chatbot Shopify FAQ chatbot

Customer Inquiry Insights

Review chat history and track usage from your dashboard. See what customers are asking and how your chatbot is performing.

Shopify chatbot analytics

Free Direct Messaging

  1. WhatsApp, LINE, and other supported apps
  2. AI Assistant with human handover
Shopify WhatsApp chat AI chatbot human handoff

Why Businesses Choose Our AI Chatbot

  • Instant order tracking — customers get 'where's my order?' answers 24/7.
  • Boost customer engagement and conversions.
  • Personalized support that increases customer loyalty.
  • 24/7 availability reduces missed opportunities.